Certification Policies & Procedures

Learn More About us By purchasing a GAMTS certification bundle and attempting the exam, you explicitly agree to adhere to this certifications policies and procedure.

Introduction

This page outlines the policies, procedures, and requirements governing all GAMTS certifications. All candidates must understand and comply with these policies before purchasing study materials or taking exams. By participating in GAMTS certification programs, you agree to abide by these policies.

1.1 General Eligibility Criteria

To be eligible for GAMTS certification, candidates must:

  • Be at least 18 years of age

  • Possess a valid government-issued photo ID

  • Have the required professional experience for the specific certification (varies by credential)

  • Demonstrate proficiency in English (exams are conducted in English; accommodations available for non-native speakers upon request)

  • Agree to comply with the GAMTS Code of Ethics and Professional Conduct

  • Provide accurate, truthful information in all application materials

1.2 Certification-Specific Experience Requirements

Professional Experience Levels by Certification Tier:

Certification TierRequired ExperienceExamples
Professional Level3-5 years in related fieldGMCR, GMCS, GMAQ, GMPS
Advanced Level5-7 years in related fieldGMAI, GMAC, GMED, GMRC
Leadership Level7-10+ years in strategic roleGMAI, GMPL, GMCT, GMDS
 
 

Experience Requirements Definition:

  • Professional experience includes full-time employment, consulting, freelance work, or academic research in relevant domains

  • Part-time work counts proportionally (e.g., 2 years of 50% part-time = 1 year of full-time equivalent)

  • Academic credentials and certifications may substitute for up to 1 year of professional experience

  • Military service in related technical fields may be considered equivalent to civilian experience

1.3 Educational Prerequisites (Where Applicable)

  • Some certifications may require a Bachelor's degree or equivalent experience

  • Specific prerequisites are listed on each certification's detail page

  • Equivalent experience may substitute for formal education upon review

2.1 Study Guide & Exam Bundle Purchase (Mandatory)

GAMTS requires all candidates to purchase the official Study Guide + Exam Bundle before gaining exam access:

What's Included in the Bundle:

  • Official, comprehensive study guide (400+ pages, e-book format)

  • Practice questions and case studies

  • Mock exam (full-length practice assessment)

  • Exam access key and portal link

  • Bonus resources (templates, frameworks, video walkthroughs)

  • Lifetime access to materials and updates

Bundle Purchase Process:

  1. Visit GAMTS Store

  2. Select your desired certification bundle

  3. Add to cart and proceed to checkout

  4. Provide personal information (full name, email, phone)

  5. Select payment method and complete payment

  6. Receive order confirmation email immediately

2.2 Post-Purchase Access Delivery

After Successful Payment:

  • Immediate: Order confirmation email sent within minutes

  • Within 24-48 Hours: GAMTS support team emails:

    • Unique access key (authentication code for exam portal)

    • Exam portal link (direct URL to exam platform)

    • Study guide download link

    • Setup instructions and troubleshooting guide

    • Support contact information

Email Content Includes:

  • Your unique candidate ID

  • Exam code and certification name

  • Exam access key and validity period (typically 12 months from purchase)

  • Portal access instructions

  • System requirements and technical setup

  • FAQ and support resources

Access Key Validity:

  • Valid for 12 months from date of issue

  • Unlimited exam attempts within validity period

  • Access key can be used only once per exam attempt

  • New key provided if first attempt fails

2.3 Payment Methods & Security

Payment Methods Accepted:

  • Credit cards (Visa, Mastercard, American Express)

  • Debit cards (Visa, Mastercard)

  • Bank transfer (international and domestic)

  • PayPal and digital wallets

  • Cryptocurrency (Bitcoin, Ethereum) upon request

  • Net-30 invoicing for organizational purchases

Payment Security:

  • PCI-DSS Level 1 compliance

  • SSL encryption for all transactions

  • Secure payment gateway processing

  • No credit card details stored on GAMTS servers

  • Fraud detection and prevention measures

Currency & Pricing:

  • Bundles priced in USD, EUR, INR, GBP

  • Automatic currency conversion at current rates

  • Transparent pricing with no hidden fees

  • Volume discounts available for organizational purchases (5+ bundles)

  • Invoice available for expense reporting

2.4 Access Issues & Support

If you don't receive access email within 48 hours:

  1. Check Spam/Junk Folder: Sometimes emails are filtered

  2. Contact Support: Email support@gamts.org with your order confirmation number

  3. Resend Option: Access resent immediately upon verification

  4. Alternative Delivery: Access provided via secure portal link if email issues persist

Access Support:
📧 Email: support@gamts.org

3.1 Study Material Access

Access Terms:

  • Study materials are provided digitally (e-book, downloadable PDFs, online portal access)

  • Access is immediate upon bundle purchase confirmation

  • Lifetime access to all study materials and future updates

  • Materials are for personal, non-commercial use only

  • Access credentials are personal and non-transferable

Download & Storage:

  • Materials may be downloaded to personal devices for offline study

  • Printing for personal study is permitted

  • Sharing or distributing materials to others is prohibited

  • Commercial use or resale is strictly forbidden

  • Lending access credentials to others is prohibited

3.2 Material Updates & Changes

  • GAMTS updates study materials annually to reflect industry changes

  • Updated materials are automatically available to all certificate holders

  • Critical updates are communicated via email and portal notifications

  • Version history is maintained for reference

3.3 Intellectual Property Protection

  • All study materials are copyrighted intellectual property of GAMTS

  • Unauthorized reproduction, distribution, or modification is prohibited

  • Violations may result in legal action and certification revocation

  • Fair use for personal study is permitted; commercial use is not

4.1 Exam Portal Access

Accessing the Exam:

  1. Visit Exam Portal: Use the link provided in your access email

  2. Enter Access Key: Input your unique 16-character access key

  3. Verify Identity: Provide matching personal information (name, email, DOB)

  4. System Check: Portal verifies system requirements and internet connection

  5. Begin Exam: Once verified, you can start exam immediately or return later

Portal Access Requirements:

  • Valid access key (provided via email within 24-48 hours)

  • Internet connection (stable, minimum 5 Mbps recommended)

  • Compatible device (laptop/desktop; tablets/mobile not recommended)

  • Modern web browser (Chrome, Firefox, Safari, Edge)

  • Webcam and microphone enabled (for proctoring)

  • Private, quiet location for exam

4.2 Exam Flexibility & Scheduling

No Formal Scheduling Required:

  • Your Timeline: Take the exam whenever you're ready within the 12-month access validity period

  • Flexible Duration: Study at your own pace before taking the exam

  • Self-Paced Start: Begin the exam whenever you want (morning, afternoon, evening, weekends)

  • Repeat Attempts: Retake the exam multiple times using the same access key within validity period

  • No Slots: No need to wait for exam "slots" or dates—portal available 24/7

Exam Start Process:

  1. Log into exam portal with access key

  2. Click "Start Exam"

  3. Review exam instructions and technical requirements

  4. Confirm your identity for biometric verification

  5. Exam begins immediately

4.3 Exam Environment & Technical Requirements

System Requirements:

  • Computer or laptop (desktop preferred over tablets/mobile)

  • Stable internet connection (minimum 5 Mbps download, 2.5 Mbps upload)

  • Webcam and microphone (built-in or external)

  • Quiet, private location free from interruptions

  • Adequate lighting for face visibility

  • Professional background (no sensitive materials visible)

5.1 Prohibited Conduct During Exam

Strictly Prohibited:

  • Communication with others during exam (chat, email, phone, verbal)

  • Using unauthorized materials (notes, books, internet, other websites)

  • Copying or sharing exam questions or answers

  • Having another person take the exam on your behalf (impersonation)

  • Recording or photographing exam content

  • Using AI tools, ChatGPT, or other automated assistance

  • Screen sharing or allowing others to see your exam

  • Accessing external applications during exam

  • Multiple monitors visible (single monitor only)

  • Open books, notes, or reference materials on desk or visible

Consequences:

  • Immediate exam termination by proctor

  • Automatic failure of exam attempt

  • Access key revocation with no refund

  • Permanent ban from GAMTS certifications

  • Report to relevant authorities if warranted

5.2 Exam Integrity & Fraud Prevention

GAMTS Anti-Fraud Measures:

  • AI-powered real-time behavior analysis

  • Facial recognition and biometric verification

  • Screen recording and activity monitoring

  • Keystroke pattern and typing rhythm analysis

  • Continuous face and eye-tracking verification

  • Comparison with peer performance baselines

  • Automated flagging of suspicious patterns

Fraud Detection Systems:

  • Real-time anomaly detection during exam

  • Post-exam behavioral analysis

  • Statistical outlier detection

  • Proctor review of flagged exams

  • Investigative review of suspicious performances

Fraud Investigation Process:

  1. Detection: Suspicious behavior flagged by AI or proctor

  2. Investigation: GAMTS reviews exam recording and supporting evidence

  3. Notification: Candidate informed of investigation and given opportunity to respond within 7 days

  4. Review: Evidence reviewed by Ethics Committee

  5. Decision: Determination made; candidate notified in writing

  6. Consequences: Appropriate action taken (exam invalidation, access revocation, etc.)

5.3 Accommodations for Candidates with Disabilities

GAMTS is committed to equal access for all candidates:

Accommodations Available:

  • Extended exam time (up to 50% additional time)

  • Screen reader compatibility for visually impaired candidates

  • Large print or high-contrast exam interfaces

  • Speech-to-text accommodation for hearing-impaired candidates

  • Quiet room or minimal distraction environment

  • Medical breaks if medically necessary (exam paused, time adjusted)

  • Other reasonable accommodations upon request and documentation

6.1 Results Timeline & Communication

Result Delivery:

  • Preliminary score available immediately upon exam submission

  • Detailed score report sent via email within 24 hours

  • Official results posted in candidate's account within 48 hours

  • Score breakdown by domain/topic area included

  • Detailed feedback on strengths and areas for improvement

Score Report Includes:

  • Overall score and pass/fail determination

  • Scaled score (0-100)

  • Domain-by-domain performance breakdown

  • Question-by-question feedback (where applicable)

  • Comparative percentile ranking

  • Recommendations for retake or next certification

6.2 Passing Score & Certification

Passing Requirements:

  • Minimum 75% score required to pass

  • Score of 75-84% = Pass (Competent)

  • Score of 85-94% = Pass (Proficient)

  • Score of 95-100% = Pass (Distinguished)

  • Score below 75% = Did Not Pass

Upon Passing:

  1. Official GAMTS certificate issued immediately (digital format)

  2. Certificate added to GAMTS public directory (optional listing)

  3. Digital badge issued for LinkedIn and professional profiles

  4. Verification link provided for employer/peer verification

6.3 Certificate Format & Content

Digital Certificate Includes:

  • Candidate's full legal name

  • Certification name and code (e.g., GMCR, GMCS, GMAI)

  • Issue date and validity period (Lifetime)

  • Unique credential ID (16-character code)

  • GAMTS logo and official seal

  • Digital signature of GAMTS Certification Director

Certificate Formats Available:

  • High-resolution PDF (for printing or digital sharing)

  • LinkedIn digital badge (automatically added to profile upon acceptance)

  • Digital copy in candidate account (permanent record)

  • Official transcript available upon request

6.4 Credential Display & Usage Rights

Candidates May:

  • Display certificate in office or online portfolio

  • Add certification to LinkedIn profile and resume

  • Use GAMTS credential post-nominal letters (e.g., John Smith, GMCR)

  • Share certificate QR code with employers and peers

  • Include certification in professional bios and websites

  • List credential in professional directories

Candidates May NOT:

  • Claim credentials not earned

  • Misrepresent scope or validity of certification

  • Use GAMTS branding improperly

  • Claim employment or endorsement by GAMTS

  • Alter or modify certificate content

Retaking Within Validity Period (12 Months):

Your access key is valid for one exam attempts within the 12-month period. 

Retake Process:

  1. Purchase New Exam Retake at 50% Price
  2. Log into exam portal with your retake access key

  3. New Access key will be sent to you on your email

  4. Review exam instructions

  5. Click "Start Exam"

  6. Exam begins immediately (no scheduling required)

Retake Guidelines:

  • Minimum 48 hours between exam attempts (recommended for study)

  • Same study materials and resources available

  • Identical exam format and question bank

  • Same proctoring and integrity standards apply

  • All attempts recorded; best score used for certification

7.3 Exam Access Extension

After 12-Month Validity Period:

If you need to retake the exam after your original access key expires:

  • Purchase a new exam bundle 

  • New access key and exam portal link provided within 24-48 hours

  • Previous study materials remain accessible if purchased with bundle

9.1 Grounds for Suspension or Revocation

GAMTS may suspend or revoke certification for:

  • Ethical Violations: Breach of GAMTS Code of Ethics

  • Fraud or Misrepresentation: False claims about qualification or experience

  • Exam Misconduct: Cheating, unauthorized assistance, impersonation

  • Illegal Activity: Conviction for felony or crime of moral turpitude

  • Professional Misconduct: Gross negligence or violation of professional standards

  • Data Breach: Unauthorized access to GAMTS systems or data

  • Credential Misuse: Unauthorized use of GAMTS branding or certification

  • Non-Compliance: Failure to comply with GAMTS policies or procedures

9.2 Suspension & Revocation Process

Notice & Investigation:

  1. GAMTS notifies candidate of allegation via email

  2. Candidate given 7 days to respond in writing

  3. Formal investigation conducted by Ethics Committee

  4. Evidence reviewed; hearing held if requested

  5. Final determination made

Decision & Appeals:

  1. Written decision issued explaining basis and evidence

  2. Suspension period specified (if applicable)

  3. Appeal process available within 14 days

  4. Appeal reviewed by independent panel

  5. Final decision communicated in writing

Consequences:

  • Suspension: Temporary revocation (6-24 months typically)

  • Revocation: Permanent loss of certification

  • Public Notice: Possible listing on GAMTS website of revoked credentials

  • Re-Certification: Opportunity to reapply after specified period (if applicable)

10.1 Candidate Data Protection

GAMTS Collects and Protects:

  • Personal identification information

  • Professional background and experience

  • Exam performance data and scores

  • Contact information and communications

  • Payment and transaction records

  • Exam session recordings (for security purposes)

Data Protection Measures:

  • Encryption for all sensitive data

  • Secure servers with restricted access

  • GDPR and privacy law compliance

  • Regular security audits and assessments

  • 3-year retention of exam records for audit purposes

  • Automatic deletion of personally identifiable exam recordings after 3 years

Your Rights:

  • Access your personal data upon request

  • Correct inaccurate information

  • Request deletion of data (after retention period)

  • Opt-out of communications

  • Data portability in machine-readable format

10.2 Exam Confidentiality

Exam Content is Confidential:

  • Exam questions and answers are proprietary information

  • Candidates must not share specific exam content with others

  • Public discussion of specific questions is prohibited

  • Screenshots or recordings of exam are forbidden

  • Violations may result in certification revocation

Permitted Discussion:

  • General topics and concepts covered on exam

  • Study strategies and preparation methods

  • Overall exam difficulty and time management

  • Specific feedback from your own score report

10.3 Recording & Data Use

Exam Recording Policy:

  • Exams are recorded for quality assurance and fraud prevention

  • Recordings retained for 3 years

  • Used only for investigation, appeal, or dispute resolution

  • Not shared with third parties without consent (except legal requirement)

  • Automatically deleted after 3-year retention period

Score & Performance Data:

  • Aggregate performance data may be used for curriculum improvement

  • Individual scores never shared without consent

  • GAMTS may publish anonymized trend reports

  • Benchmarking data used to validate exam difficulty

GAMTS-certified professionals commit to:

  • Be transparent about decisions, methodologies, and recommendations

  • Take responsibility for professional actions and outcomes

  • Acknowledge mistakes and take corrective action promptly

  • Maintain accurate records and documentation

  • Report unethical conduct and support investigations transparently

  • Communicate exam issues or technical problems to GAMTS

Prohibited Conduct:

  • Concealing errors or poor outcomes

  • Providing misleading information about decisions or practices

  • Destroying or falsifying records

  • Retaliation against those reporting ethical violations

  • Failing to report known violations of this Code

  • Covering up professional misconduct

Why It Matters:
Accountability and transparency build professional trust and ensure continuous improvement.

GAMTS-certified professionals commit to:

  • Uphold the reputation and integrity of GAMTS and its certifications

  • Represent GAMTS and the profession with dignity and professionalism

  • Support GAMTS's mission of advancing ethical, competent technology practice

  • Contribute to continuous improvement of certification standards

  • Comply with GAMTS policies, procedures, and governance

  • Report violations of this Code promptly and cooperate with investigations

Prohibited Conduct:

  • Bringing GAMTS into disrepute through unethical conduct

  • Misusing GAMTS branding or certification

  • Violating GAMTS policies or procedures

  • Engaging in activities that undermine certification credibility

  • Failing to report known violations of this Code

  • Retaliating against others for reporting violations

Why It Matters:
GAMTS's reputation depends on the conduct of all certified professionals. Your actions reflect on the entire credential.

Your Commitment

By obtaining and maintaining a GAMTS certification, you explicitly agree to:

  • Adhere to this Code of Ethics in all professional endeavors

  • Report ethical violations promptly to GAMTS

  • Participate in investigations if required

  • Accept consequences for violations of this Code

  • Understand that exam cheating and misconduct carry severe penalties

GAMTS's Role

GAMTS is committed to:

  • Maintaining high ethical standards through transparent enforcement

  • Investigating complaints and allegations thoroughly and fairly

  • Protecting confidentiality during investigations

  • Acting decisively against violations

  • Supporting ethical professionals

Enforcement Procedures

Upon Receiving a Complaint:

  1. Intake & Review: GAMTS reviews the complaint for relevance and sufficiency of evidence (3-5 business days)

  2. Investigation: A thorough, impartial investigation is conducted (10-20 business days)

  3. Notification: The accused professional is informed and given 7 days to respond

  4. Hearing: If necessary, a formal hearing allows presentation of evidence and defense

  5. Decision: A decision is made based on evidence and this Code (within 30 days of hearing)

  6. Appeal: An appeal process is available to contest the decision within 14 days

Specific Consequences for Exam Cheating:

  • Immediate: Exam termination and automatic failure

  • Short-term: Access key revocation, no refund of purchase

  • Long-term: Permanent ban from all GAMTS certifications

  • Public: Listing on GAMTS website as revoked/banned

  • Legal: Potential reporting to authorities; criminal charges possible


Reporting Ethical Violations

If you witness or experience a violation of this Code of Ethics by a GAMTS-certified professional or candidate, please report it immediately:

How to Report:

📧 Email: ethics@gamts.org

What to Include in Your Report:

  • Your name and contact information (optional; anonymous reports accepted)

  • Name of person accused (if known)

  • Specific Code of Ethics principles violated

  • Date(s) and location of violation

  • Detailed description of the violation

  • Names of witnesses (if any)

  • Supporting documentation or evidence

Confidentiality & Protection:

  • GAMTS maintains strict confidentiality throughout the investigation process

  • Your identity is protected unless you choose to disclose it

  • Retaliation against whistleblowers is strictly prohibited and grounds for investigation and sanctions

  • Confidential hotline ensures anonymous reporting


Professional Development & Continuous Learning

GAMTS encourages all certified professionals to:

  • Engage in ongoing learning and skill development

  • Attend conferences, workshops, and professional development events

  • Participate in peer review and mentoring

  • Contribute to industry advancement through research and thought leadership

  • Share knowledge and support emerging professionals

  • Pursue optional CPD activities for career growth

Q: What if I'm unsure about an ethical situation?
A: Contact GAMTS ethics support at ethics@gamts.org. We provide guidance on navigating ethical dilemmas confidentially and without judgment.

Q: Can I discuss exam content after taking the exam?
A: You may discuss general topics and concepts, but not specific questions or answers. Sharing specific exam content violates this Code.

Q: What if I used a study aid or reference during my exam?
A: This constitutes exam cheating. You should immediately contact GAMTS at ethics@gamts.org to self-report. Self-reporting may result in lighter consequences than if discovered later.

Q: Can I be sanctioned for conduct outside of work?
A: Yes, if your personal conduct undermines public trust in GAMTS credentials or violates core ethical principles (honesty, integrity, respect, responsibility). Professional conduct expectations apply to both work and personal contexts.

Q: Is the investigation process confidential?
A: Yes, GAMTS maintains confidentiality throughout. However, final decisions regarding serious violations may be made public to protect the integrity of the credential and profession.

Q: What if I'm falsely accused?
A: You have the right to a fair hearing, presentation of evidence, cross-examination, and an appeal process. GAMTS investigates thoroughly to ensure accuracy and fairness.

Q: Can my certification be restored after revocation?
A: In rare cases, after demonstrating genuine rehabilitation and commitment to ethical conduct, re-certification may be considered. Specific timelines and requirements apply (typically 3-5 years minimum).

Q: What should I do if my access key is compromised or shared?
A: Contact GAMTS immediately at support@gamts.org. Your access key will be revoked, and you'll receive a replacement key. Unauthorized use by others may be investigated.

Q: Can I share my exam access key with a colleague?
A: No. Your access key is personal and non-transferable. Sharing violates this Code and may result in exam failure, access revocation, and investigation.

GAMTS is committed to supporting ethical conduct through:

  • Clear, accessible ethical guidance and training

  • Fair, transparent investigation and enforcement processes

  • Confidential support and consultation

  • Recognition and celebration of ethical leadership

  • Continuous refinement of standards to reflect evolving professional landscape

  • Zero tolerance for retaliation against those reporting violations


Final Statement

As a GAMTS-certified professional, you are a steward of the trust placed in you by employers, clients, and society. Your commitment to this Code of Ethics strengthens the profession, advances responsible technology practice, and contributes to a better future for all.

Your certification represents not just your knowledge, but your character and commitment to professional excellence.