What GAMTS Commits to You

As a GAMTS candidate, you have the right to:

✅ Clear Information

• Know exactly what you're being tested on (published exam blueprints)

• Understand the passing score and how it's determined

• Receive clear, timely communication about exams and results

• Know our policies before you register

• Ask questions and get answers

✅ Fair Treatment

• Fair, unbiased exams free from discrimination

• Exams designed to measure competency, not trick you

• Equal access to exam accommodations and support

• Impartial handling of appeals and complaints

• Due process if accused of misconduct

• Protection from retaliation for reporting issues

✅ Security & Privacy

• Protection of your personal and financial data

• Secure exam environment and infrastructure

• Confidentiality of your exam results

• Control over how your data is used

• Right to request your data or delete your account

✅ Transparency

• Know how GAMTS makes major decisions

• Access to published governance policies

• Understanding of quality standards and metrics

• Insight into how exams are developed and validated

• Open communication about our practices and limitations

✅ Accessibility

• Reasonable accommodations for disabilities

• Support for diverse learning needs

• Inclusive exam design and language

• Multiple ways to complete exams

• Commitment to removing barriers

✅ Reasonable Timelines

• Quick responses to inquiries (within stated timeframes)

• Fair investigation processes (14 days maximum for appeals)

• Timely score reporting (within 10 business days)

• Prompt resolution of technical issues

• Reasonable exam scheduling and rescheduling

✅ Accountability

• Ability to hold GAMTS accountable

• Right to appeal any decision

• Escalation path for unresolved issues

• Communication about how feedback is used

• Transparency when things go wrong

1. Terms of Service

Covers:

• Who can take GAMTS exams

• Exam eligibility requirements

• How to register and pay for exams

• Refund and cancellation policies

• Your responsibilities as a candidate

• Liability limitations and disclaimers

Key Points:

• You must be 16+ for Associate exams, 18+ for Professional/Leadership

• You self-certify your experience (honor system)

• Full refund if you cancel before taking the exam

• No refund after taking the exam (but can retake with new voucher)

2. Privacy Policy

Covers:

• What personal data GAMTS collects

• How we use your data

• How we protect your data

• Your rights regarding your data

• Cookie and tracking practices

• Third-party data sharing practices

• International data transfers

• Contact information for privacy questions

Key Points:

• We collect: Email, name, exam results, payment info

• We do NOT sell your data to third parties

• You have the right to access, correct, or delete your data

• We comply with privacy regulations (GDPR, etc.)

• You can opt out of marketing emails

3. Information Security & Data Protection

Covers:

• Technical security controls (encryption, firewalls, etc.)

• How data is encrypted and stored

• Access controls and authentication

• Audit logs and monitoring

• Incident response procedures

• Third-party vendor security

• Data breach notification process

Key Points:

• All data encrypted in transit and at rest

• Regular security audits conducted

• Multi-factor authentication available

• Limited staff access to personal data

• Quick incident response if breach occurs

4. Exam Registration & Access

Covers:

• How to purchase exam vouchers

• How to access the exam via Proctorguard

• Exam validity window (how long you can take it)

• Scheduling and rescheduling

• Cancellation policies

• Lost or forgotten access codes

Key Points:

• Purchase exam on gamts.org with your email

• Receive access code within 24-48 hours

• Take exam anytime within your validity window (typically 6-12 months)

• Reschedule anytime with 24 hours notice

5. Exam Rules & Conduct

Covers:

• Closed-book exam rules

• What you can and cannot do during exam

• ESC key and resumption rules

• Time management

• Cheating definitions and detection

• AI integrity monitoring

Key Points:

• No external materials, internet, AI tools allowed

• 3 chances per voucher (including ESC resumptions)

• Timer continues running if you press ESC

• AI monitors activity for suspicious behavior

• Serious cheating results in certificate withholding

6. Exam Proctoring & Integrity

Covers:

• How proctoring works (AI-monitored, non-live)

• What activity is monitored during exam

• How cheating is detected

• What happens if unusual activity is flagged

• Privacy protections during monitoring

• Technical requirements and testing

Key Points:

• Non-live proctoring (no human watching)

• AI monitors activity patterns automatically

• Activity logged but not recorded

• Privacy-respectful approach

• Flagged activity triggers manual review

7. Exam Results & Certification

Covers:

• When you get your provisional result

• When you get your final certificate

• How to verify your certificate

• What your certificate includes

• Digital vs. printed certificates

• Certificate validity period (3 years)

Key Points:

• Provisional result shown immediately after exam

• Final certificate emailed within 24-48 hours

• Verification process checks exam integrity

• Certificates valid for 3 years

• Can renew during final 6 months for 30% discount

8. Exam Accessibility & Accommodations

Covers:

• Types of accommodations available

• How to request accommodations

• Documentation requirements

• Approval process and timeline

• What happens if request is denied

• Appeals process for denied accommodations

Key Points:

• Extended time, alternative format, reader, scribe available

• Request via accommodations@gamts.org

• Medical documentation required

• Approval within 5 business days

• Denial can be appealed

9. Governance Charter

Covers:

• GAMTS organizational structure

• How decisions are made

• Leadership and advisory board roles

• Term limits and board composition

• Conflict of interest policies

• Standards review and update procedures

• Public accountability mechanisms

Key Points:

• Transparent governance structure published

• Leadership vetted for qualifications

• Board members have term limits

• Conflicts of interest disclosed

• Annual governance report published

10. Code of Ethics & Professional Conduct

Covers:

• Ethical standards for GAMTS organization

• Standards for certified professionals

• Misconduct definitions

• Investigation process

• Consequences for violations

• Appeal rights

• Right to report violations

Key Points:

• 5 core ethical principles: Impartiality, Transparency, Conflict Management, Excellence, Respect

• All violations investigated fairly

• Consequences proportionate to violation

• Right to appeal any decision

• Ethics hotline for reporting

11. Quality Management & Continuous Improvement

Covers:

• QA committee structure

• Item analysis process (how exams are evaluated)

• Reliability and validity metrics

• Annual curriculum review process

• Feedback integration process

• Published quality reports

• Continuous improvement roadmap

Key Points:

• Regular analysis of exam items

• Unfair items retired from exams

• Exams improved based on data

• Annual quality report published

• Feedback from candidates integrated

• Commitment to staying current

12. Appeals & Dispute Resolution

Covers:

• Appeal process for exam scores

• Appeal process for misconduct findings

• Independent review procedures

• Decision timelines

• What grounds justify appeal

• Confidentiality protections

• Escalation path if unsatisfied

Key Points:

• Score appeals reviewed by independent panel

• Misconduct appeals resolved in 14 days

• Decisions explained in writing

• One appeal level (panel decision is final)

• All appeals handled confidentially

How We Update Policies

Our Commitment:

• Policies reviewed at least annually

• Updates made only for valid reasons (legal, operational, candidate feedback)

• Changes communicated to candidates at least 30 days before effective date

• Old versions archived for reference

• Major changes discussed with advisory board

When We Update:

• Legal or regulatory requirement changes

• Operational improvements identified

• Candidate feedback incorporated

• Industry best practices adopted

• Security enhancements needed

Online Access

• Policies always available for download

• Subscribe to policy updates newsletter

Questions About Policies?

Email: policies@gamts.org
Response: Within 2 business days

When You Take a GAMTS Exam, You Agree To:

Be Honest

• Provide truthful information on exam registration

• Don't impersonate anyone

• Report your own experience accurately

• Don't plagiarize or cheat

Follow Rules

• No external materials during exam

• No contact with others during exam

• No unauthorized software/AI tools

• Close exam window to pause (not minimize)

Respect Privacy

• Don't share exam questions

• Don't discuss specific content (protects exam)

• Respect other candidates' privacy

• Don't post exam details online

Use Certification Appropriately

• Represent certification honestly

• Don't claim knowledge you don't have

• Use certification title correctly

• Don't use expired certification without noting expiration

Report Issues

• Report technical problems immediately

• Report suspected cheating by others

• Report misconduct by GAMTS staff

• Report accessibility barriers

• Transparent, published standards

• Rigorous exam development practices

• AI-monitored exam integrity

• Professional governance structure

• Fair investigation processes

• Continuous improvement commitment

How to Reach Us

Policy Questions: policies@gamts.org
Ethics Concerns: ethics@gamts.org
Technical Issues: support@gamts.org
Appeals/Disputes: appeals@gamts.org

Response Time: Within 2-3 business days for all inquiries

GAMTS is committed to:

• Clear, accessible policies

• Fair, transparent operations

• Protecting your rights

• Respecting your privacy

• Continuous improvement

• Accountability to candidates

These policies aren't hidden in fine print. They're public, they matter, and we stand behind them.